JC Home Connect Master Supervisor A & B
Reliance Jio·Surat
- Can I apply
- Needs B.Tech or B.E. or Diploma · 5–8 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · yesterday
- How to apply
- On Reliance Jio's site: account needed, ~10–15 min
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About the role
We are looking for an experienced Support Team Lead to manage our software support team and ensure excellent customer service and timely resolution of technical queries.
What you'll do
- Lead and manage the Software Support Team and monitor daily activities
- Handle customer queries through live chat, calls, emails, and remote sessions
- Handle escalated and critical customer issues and ensure timely resolution
- Monitor tickets, SLA, response time, resolution time, and support backlog
- Coordinate with Development, QA, and Product teams for technical issue resolution
What you need
- 5–9 years in customer support & success
- Escalation handling
- Troubleshooting
- Team management
- Problem solving
- Customer handling
- Chat support
- Any graduate
Good to have
- HTML
- CSS
- JavaScript
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