Customer Service Manager

About the role

'The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch

What you'll do

• '• Process banking transactions such as deposits, withdrawals, and payments accurately and efficiently
• Maintain and balance cash drawers, ensuring accurate record-keeping of all transactions
• Promote and cross-sell bank products and services to customers
• Engage daily with customers to drive growth in Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), along with cross-selling of asset and wealth products
• Achieve business targets as defined in the performance scorecard

What you need

• 0–4 yrs of experience
• Customer service
• Cross-selling
• AML
• KYC
• Any graduate