- Can I apply
- Needs Class 10 or Class 12 or ITI · Fresher
- Pay
- Pay not stated · Apprenticeship
- Source
- Official: hindustancopper.com ✓ · today
- How to apply
- Government form on the board's site
Early: posted 4 h ago on their own site
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About the role
To ensure that all tickets are progressed to satisfactory resolution within the relevant SLA. You will also ensure that the various tickets are monitored and followed up on. Regularly update customers on their own open tickets ITIL knowledge including Service Now and experience of working within the framework and some technical IT knowledge is a plus.
What you'll do
- Perform ticket queue management
- Monitor inbound customer ticket requests and route/troubleshoot
- Administer and provide User account provisioning
- Provide support for business software including Microsoft Office
- Ensure that all tickets are progressed to satisfactory resolution within the relevant SLA
What you need
- ITIL
- Troubleshooting
- Office 365
- Active Directory
- Azure
- Any graduate
Good to have
- ServiceNow
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