Sustaining Engineer – Modeling Support

About the role

Experience troubleshooting data pipelines, ETL processes, data models, or analytics platforms. Experience working with logs, monitoring tools, and debugging distributed systems. Passion for becoming a subject matter expert and driving customer success. Willingness to learn new technologies and business domains.

What you'll do

• Investigate and resolve complex customer production issues related to decision models , Modeling, recommendations, data ingestion, and business processes
• Analyze model execution, recommendation generation, data transformations, and platform behavior to identify root causes
• Triage and prioritize high-priority customer issues while ensuring timely communication and resolution
• Work closely with Engineering and Product teams to drive permanent fixes and platform improvements
• Develop deep expertise in customer implementations and become an SME for specific platform capabilities

What you need

• 4–7 yrs of experience
• SQL
• Root cause analysis
• ETL
• Customer success
• Data modelling
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA

Good to have

• Python
• Java
• Machine learning
• Data privacy

What you get

• ₹4 L a year