System Engineer

About the role

The Systems Engineer – Complaint & Event Investigation is responsible for conducting rigorous, compliant investigations of product complaints, nonconformances, and adverse events to determine root cause, assess device and patient impact, and support regulatory decision-making. This role plays a critical role in post-market surveillance, MDR assessment, risk management linkage, and inspection readiness.

What you'll do

• Share in our commitment to providing mobility and renewed life to people around the world
• Responsible for conducting rigorous, compliant investigations of product complaints, nonconformances, and adverse events to determine root cause
• Conduct thorough investigations of complaints, nonconformances, and adverse events
• Evaluate investigation data including complaint records, service data, manufacturing history, and design documentation
• Ensure investigations are completed accurately, thoroughly, and within required timelines

What you need

• 4–6 yrs of experience
• Root cause analysis
• Complaint handling
• FMEA
• Regulatory affairs
• Internal audit
• Any graduate

Good to have

• Six Sigma