Systems Developer

About the role

The Systems Developer provides L2 technical support and engineering ownership for business-critical automation solutions built using Microsoft Power Platform and RPA technologies. The role investigates complex failures, performs root-cause analysis, implements fixes, supports application and infrastructure changes, and improves the reliability and maintainability of the automation portfolio.

What you'll do

• Provide L2 technical support for production automation solutions and own issues escalated from L1 through diagnosis, remediation, validation and closure
• Provide dependable L2 ownership for the automation estate, reducing escalations into senior development resources while improving automation stability
• Analyze automation code, logs, exception handling, integrations, data and dependent application behavior to determine root cause
• Troubleshoot and resolve production defects and implement permanent fixes for recurring automation failures
• Assess the impact of application patches, upgrades, migrations, infrastructure changes and configuration changes across the automation portfolio

What you need

• 3–4 yrs of experience
• REST APIs
• SQL
• Power Automate
• RPA
• Root cause analysis
• Power Apps
• B.Sc or B.Tech or B.E. or BCA

Good to have

• ServiceNow
• Regression testing