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Systems Engineer 2

Oracle·Bengaluru

Pay not stated3–5 yrsFull-time
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About the role

Working closely with Operations, Engineering, Product, and Infrastructure teams, the Systems Engineer 2 (IC2) will be responsible for supporting, maintaining, and optimizing enterprise Citrix infrastructure and virtual application delivery environments supporting Oracle Health customers.

What you'll do

  • Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately
  • May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation
  • Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering
  • Production Support and Incident Management
  • Manage incidents, service requests (SRs), and customer escalations, ensuring timely investigation, resolution, and communication

What you need

  • 3–5 yrs of experience
  • Windows Server
  • ITIL
  • SOP writing
  • Preventive maintenance
  • Root cause analysis
  • Active Directory
  • B.Tech or B.E. or B.Sc or BCA

Good to have

  • AWS
  • Azure

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