Systems Integration Senior Specialist

About the role

The Service Analyst is a technical specialist, responsible for performing tasks in daily operations with focus on Monitoring, Case Management and Knowledge Management. In his/her role, the Service Analyst conducts operational activities based on product-specific training and technical expertise.

What you'll do

• Performs proactive monitoring checks (availability testing, usability checks, system status, failures, exceptions
• Ensures proper alert triaging, response and handling as part of reactive monitoring concepts
• Monitors defined operational KPIs
• Reports deviations and anomalies to the respective team, based on agreed monitoring procedures
• Uses configured dashboards (e.g. Datadog) to triage reported major incidents

What you need

• 5–7 yrs of experience
• REST APIs
• Writing
• ServiceNow
• Azure
• ITIL
• Datadog
• Any graduate

Good to have

• Kubernetes
• Docker
• Databricks
• CI/CD
• Grafana
• Business analysis