Team Lead-CC

About the role

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics.

What you'll do

• Performs daily monitoring of CSAs quality & productivity metrics by utilizing reports and database available
• Implements floor management policies in order to ensure adherence to service level agreements between clients
• Ensures that CSAs scheduled for the day is accounted for
• Ensures connectivity and proper functioning of systems/ equipment of the CSAs prior to the shift and reports to workforce
• Answers questions while CSAs are on-line and provide assistance in cases of technical problems experienced by CSAs in their function

What you need

• Performance management
• Any graduate