Team Lead, Client Services, MRA

About the role

As we grow our India delivery organization, we're looking for a Team Lead to own day-to-day delivery for a portfolio of Market Research Agency (MRA) clients. You'll lead a team of Project Managers executing quant and qual studies on behalf of our agency partners, and you'll be the person who turns a client's brief into a plan the team can actually run on.

What you'll do

• Lead and coach a team of Project Managers delivering MRA studies with speed and quality, meeting agency-partner expectations on every project
• Serve as the primary delivery point of contact for MRA clients, translating study requirements into clear execution plans and measurable outcomes
• As leader of your team you'll spearhead workforce efficiency initiatives driving speed, quality, and innovation
• Drive predictable execution across concurrent MRA studies by prioritizing effectively and managing dependencies in a high-volume environment
• Improve delivery visibility using project management and CRM tools to track progress, risk, and outcomes, and flag patterns back to the VP, Client Services

What you need

• 5–9 yrs of experience
• CRM
• Salesforce
• Escalation handling
• Any graduate