CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
Team Lead – Digital (Web Chat & Email)Location: KolkataExperience: 3–10 YearsProcess: International Digital / Web Chat / Email Customer ServiceShift: Rotational shifts, including night/graveyard shifts, weekends & public holidaysJob Description:We are looking for an experienced Team Lead – Digital & Web Chat to manage an international customer-service team handling web chat, email, and other digital channels.
What you'll do
- Responsible for team performance, customer experience, SLA, quality, productivity, escalations, coaching, and day-to-day operational delivery.Key
What you need
- 3–6 yrs of experience
- Customer service
- Escalation handling
- Any graduate
Good to have
- CRM
- Data privacy
- VBA
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