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Team Lead – Digital (Web Chat & Email)

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time
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About the role

Team Lead – Digital (Web Chat & Email)Location: KolkataExperience: 3–10 yearsRelevant Experience: 3–6 years in international digital/Web Chat/Email customer service, with 3+ years in Team Lead/people-supervisory rolesSalary: Up to ₹12 LPABand: BPO 3/4Process: International Digital / Web Chat / Email Customer ServiceShift: Rotational shifts, including nights/graveyard shifts, weekends & public holidaysJob OverviewWe are hiring an experienced Team Lead – Digital (Web Chat & Email) to lead an…

What you need

  • 3–6 yrs of experience
  • Customer service
  • Any graduate

Good to have

  • CRM
  • Escalation handling
  • Data privacy
  • VBA
  • Performance management

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