highlisted
Sign in

Team Lead – Digital Web Chat & Email

Gratitude·Kolkata

Up to ₹12 L a year3–10 yrsFull-time
Apply on Gratitude's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

Team Lead – Digital | Web Chat & Email Kolkata | Experience: 3–10 Years Salary: Up to ₹12 LPA | Band: BPO 3/4 Process: International Digital / Web Chat / EmailRole: Lead an international digital customer-service team and drive SLA, quality, productivity, CSAT, FCR & customer experience.What You’ll Do Manage & coach digital customer-service associates Drive performance, productivity and service levels Handle complex queries, complaints, escalations, retention & billing cases Monitor chat…

What you need

  • 3–10 yrs of experience
  • Any graduate

Good to have

  • Customer service
  • Escalation handling

What you get

  • Up to ₹12 L a year

Similar jobs

CCE

Career Site·Kolkata

Can I apply
Needs Diploma · 2–5 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site

Senior Customer Service Executive

Muthoot Fincorp·Kolkata

Can I apply
Open to any education · 1–4 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Muthoot Fincorp's site: short form, ~5 min
Early: posted 14 h ago on their own site

Customer Care Executive Voice

Reliance Jio·Kolkata

Can I apply
Needs Class 12 · 2–5 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Reliance Jio's site: account needed, ~10–15 min
Early: posted 18 h ago on their own site