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Team Lead - Employee Benefit (Claims)

Gratitude·Pune

Pay not stated6–10 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

The role will involve leading a team of processors, ensuring accuracy and completeness of claims, managing stakeholder escalations, and ensuring SLA and KPI adherence.Key ResponsibilitiesReview claims processed by the team for accuracy, correctness, and completeness.Act as the SPOC for stakeholders, addressing queries and providing timely updates.Guide, mentor, and manage the performance of team members.Analyze claims to identify trends, potential fraud, and areas for process improvement.Handle…

What you need

  • 6–10 yrs of experience
  • Any graduate

Good to have

  • Excel

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