Team Lead, Global Business Solutions

About the role

We are seeking a structured and proactive Team Leader – Operations (Pan India) to support end‑to‑end operational services for a Global Capability Center (GCC). The role oversees a multi‑city team of 4–5 members and is responsible for day‑to‑day operations, vendor coordination, transportation and safety governance, and employee experience services

What you'll do

• Lead, guide, and motivate a multi-city operations team; allocate tasks and conduct weekly performance reviews
• Plan team schedules, ensure backups, and maintain an escalation matrix for uninterrupted operations
• Serve as the first escalation point for Pan India operational issues and drive timely resolution
• Drive small and consistent process improvements across locations to streamline operations
• Create and maintain project plans, trackers, and publish regular status updates (fortnightly/monthly)

What you need

• 8–12 yrs of experience
• Reporting
• Vendor management
• Ticketing tools
• Coordination
• ServiceNow
• SOP writing
• Any graduate

Good to have

• MS Office
• Power BI
• KYC
• Root cause analysis