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Team Lead - Health Insurance

Paytm·Noida

Pay not stated4–10 yrsFull-time
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About the role

Ensure delivery of exceptional customer service that meets SLA requirements Plan, strategize, and implement process improvements for increased efficiency Work cross-functionally with other departments to enhance overall service offering Oversee the recruitment, training, and performance evaluations of the contact center team

What you'll do

  • Ensure delivery of exceptional customer service that meets SLA requirements
  • Plan, strategize, and implement process improvements for increased efficiency
  • Work cross-functionally with other departments to enhance overall service offering
  • Oversee the recruitment, training, and performance evaluations of the contact center team
  • Ensure that the team meets its KPIs and objectives

What you need

  • 4–10 yrs of experience
  • Insurance
  • Customer service
  • Any graduate

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