Team Lead, India Contact Center

About the role

This position serves as the primary leader, coach, and mentor to a team of Leasing Professionals, ensuring they deliver high-quality service and represent Entrata’s values in every interaction. The Supervisor reports directly to an assigned Manager of the Leasing Center. Supervise a team of 10-15 Leasing Professionals, ensuring each team member has the tools, training, and support to succeed.

What you'll do

• Supervise a team of 10-15 Leasing Professionals, ensuring each team member has the tools, training, and support to succeed
• Assist with calls during periods of high volume to maintain service levels
• Prepare for and lead regular team meetings to communicate updates, share feedback, and foster engagement
• Report daily attendance and adherence updates to the Workforce Management team
• Partner with recruiting to support the interview and hiring process for new Leasing Professionals

What you need

• 8–14 yrs of experience
• Communication
• Escalation handling
• Any graduate

Good to have

• MS Office
• PowerPoint