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Team Lead – Live TV & Media Operations

Gratitude·Bengaluru

Pay not stated4–5 yrsFull-time
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About the role

Team Lead – Live TV & Media OperationsLocation: BangaloreExperience: 4-5 YearsBand: BPO 3/4Salary Budget: Up to 12 LPAJob Code: 429179Job Summary:- Monitor and maintain the customer TV Operations within SLAs- Provide feedback, coaching, and improvement plans to team members- Suggest & implement workflow improvements- Monitoring/Processing of tasks/airing/programs using in-house tools and dashboard- Manage escalations where appropriate- Monitor chat, emails and other inhouse tools for tickets,…

What you'll do

  • Responsible for managing and reporting for internal TCS requirementsPrincipal Duties and

What you need

  • 4–5 yrs of experience
  • Reporting
  • Any graduate

Good to have

  • SOP writing
  • CRM
  • Ticketing tools
  • iOS
  • Android

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