Team Lead-Operations

About the role

The role of an Team Leader Claims Administrations is to assist in managing overall account performance and financial profits by coaching and developing Sr. process consultant to deliver quality performance. Managing Sr. process consultant to ensure day to day Claims Administrations are succesfull.

What you'll do

• Provide day-to-day leadership, coaching and development support to direct reports (Sr. Process Consultants)
• Review operating statistics regularly to ensure Client and Organization goals are being met in areas of service quality and timeliness
• Typical areas of focus include: quality monitoring scores/daily work assignments, customer satisfaction, account notations
• Identify areas of process improvement and work effectively within the organization to implement resolutions on a timely basis
• Areas for improvement should be targeted at increasing client satisfaction and/or company profitability

What you need

• 3–6 years in operations
• Process improvement
• Customer service
• Problem solving
• Any graduate

Good to have

• Financial analysis