Team Lead - Professional Services

About the role

As Team Lead, Implementation, you lead a pod of Implementation Consultants and Senior Implementation Consultants — accountable for their delivery quality, client outcomes, professional growth, and the financial performance of your pod's portfolio.

What you'll do

• Conduct at least one live coaching/feedback client call per direct report per month, using real client interactions as the basis for targeted development
• Own new-hire onboarding and ramp for the pod — ensure training is completed thoroughly and new hires reach productivity on plan
• Track time and profitability across engagements and drive recommendations on streamlining, automation, or process redesign to improve delivery economics
• Provide proactive, structured communication to senior leadership on team feedback, performance signals, customer risks, and recognitions

What you need

• 3–4 yrs of experience
• Salesforce
• SOP writing
• LLMs
• Test cases
• Agile
• Customer success
• Any graduate

Good to have

• Machine learning
• Transcription
• CRM
• Power Automate
• Six Sigma
• PowerPoint