Team Lead - Quality (RCM)

About the role

The Team Lead - Quality will be responsible for leading quality assurance activities, conducting audits, coaching teams, identifying process gaps, driving corrective actions, and ensuring compliance with client and organizational quality standards.

What you'll do

• Lead and manage quality assurance activities for RCM processes including eligibility, charge entry, coding, AR follow-up, payment posting, and denial management
• Perform transaction audits and process reviews to ensure adherence to client requirements and internal SOPs
• Analyze quality trends, identify recurring errors, and recommend preventive and corrective actions
• Prepare and present quality dashboards, scorecards, reports, and improvement plans to management
• Conduct calibration sessions with operations teams and stakeholders

What you need

• 5–8 yrs of experience
• Reporting
• Excel
• Process improvement
• Team management
• Root cause analysis
• PowerPoint
• Any graduate

Good to have

• SOP writing