Team Lead – Research Operations

About the role

We're looking for a person who makes the machine run and then makes it better. As Team Lead - Research Operations, you are the foundation of Bough's Research Operations practice: the quality standard-setter, and the day-to-day owner of everything that happens between a contact list and a completed interview.

What you'll do

• Lead end-to-end project delivery across active client studies - from contact strategy and multi-channel outreach through interview scheduling, team oversight
• Design and manage the structured contact cadences, ensuring campaigns are executed with precision and adjusting channel mix based on response rates
• Oversee AI-assisted outreach personalization by reviewing content quality every campaign deployment and maintain standards across every touch point
• Maintain the contact intelligence layer: enrichment runs, job change detection, bounce resolution, and data hygiene before every study cycle
• Supervise, coach, and quality-review Executive Interviewers through weekly call reviews, structured feedback, and non-negotiable delivery standards

What you need

• 4–7 yrs of experience
• Research
• Reporting
• Client relationship
• Any graduate