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Team Lead TMS

Guidehouse·Chennai

Pay not stated8–14 yrsFull-time
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About the role

Team Lead TMS at Guidehouse. Lead, mentor, and develop a team of Transaction Monitoring analysts, conducting regular 1-to-1s, performance reviews, and coaching sessions.

What you'll do

  • Lead, mentor, and develop a team of Transaction Monitoring analysts, conducting regular 1-to-1s, performance reviews, and coaching sessions
  • Set clear team objectives aligned with departmental goals; monitor progress and hold team members accountable
  • Foster an inclusive, collaborative team culture that encourages knowledge sharing and continuous improvement
  • Identify skill gaps and work with L&D to build structured training and development plans for analysts
  • Manage workload distribution, shift planning, and capacity to ensure consistent service delivery

What you need

  • 8–14 years in customer support & success
  • AML
  • SAS
  • Escalation handling
  • SOP writing
  • Learning and development
  • Communication
  • B.Com or BBA or Diploma

What you get

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