CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
The role will be responsible for team performance, service levels, quality, productivity, customer escalations, coaching and compliance.Key ResponsibilitiesLead and manage an international voice customer-service team to achieve SLA, Quality, AHT, CSAT and productivity targets.Monitor real-time operations, staffing, workload, attendance, schedule adherence and service levels.Conduct daily huddles, one-to-one coaching, performance reviews and development sessions.Monitor agent performance through…
What you need
- 3–6 yrs of experience
- Customer service
- Voice process
- Any graduate
Good to have
- CRM
- Escalation handling
- Performance management
- Six Sigma
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