Team Lead - Voice A Kolkata

Gratitude·Kolkata

Pay not stated3–6 yrsFull-time

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About the role

Team Lead – Voice_ALocation: KolkataExperience: 3–10 YearsProcess: International Inbound / Outbound Voice Customer ServiceDomain: Customer Service OperationsShift: Rotational shifts, including night/graveyard shifts, weekends and public holidaysJob SummaryWe are looking for an experienced Team Lead – International Voice to lead a customer-service team supporting international customers through inbound and/or outbound voice channels.The role will be responsible for daily operations, team…

What you'll do

Responsible for daily operations, team performance, coaching, customer escalations, quality, productivity, service levels, compliance and continuous improvement