Team Lead-Voice

About the role

Language is English for MIS position. Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness

What you'll do

• Generate performance reports to identify performance trends
• Identify pain points and highlight training needs
• Collect and analyze data at regular intervals for reporting, as well as track and update any organization changes both on the client and vendor side
• Prepare dashboards to be used for weekly, monthly, quarterly governance meetings

What you need

• MS Office
• Customer service
• MIS reporting
• Any graduate