Team Lead - VRM SME.Business Banking-VRM SME

About the role

Job Purpose Successfully lead and grow the Business Banking Neobiz & Micro segment for the Virtual Relationship Manager (VRM) Channel. This is with a key aim to grow market share in the SME category, using all Mashreq Business Banking & digital channels, internal and external resources, and directly reporting team members

What you'll do

• Manage the team of Business Banking Virtual Relationship Managers
• Provide effective leadership to the Business Banking Virtual Relationship Managers and service staff via coaching
• Develop a clear business plan and strategies for Superior Sales & Service delivery, as well as the scope & definition of the desired “customer experience”
• Execute Business Banking strategies and plan to develop, leverage and build long term relationship with the affluent segment to achieve sales targets
• Prepare and execute Business Banking yearly budget plan including financial commitments, service standards and marketing activities

What you need

• 5–9 yrs of experience
• AML
• KYC
• Internal controls
• MIS reporting
• Reporting
• Budgeting
• Any graduate

Good to have

• Performance management
• SOP writing
• CRM
• Root cause analysis