Team Lead

About the role

The Team Leader is responsible for managing team performance, ensuring adherence to operational procedures, achieving service level targets, driving process excellence, and fostering employee development. The role requires strong people management, analytical, coaching, and stakeholder management skills to deliver high-quality results while ensuring client satisfaction.

What you'll do

• Team & People Management
• Lead, manage, and motivate a team to achieve business and operational goals
• Conduct regular performance reviews, coaching sessions, and feedback discussions
• Identify training and development needs and mentor team members for career growth
• Foster a positive work environment and drive employee engagement initiatives

What you need

• 1–3 yrs of experience
• MIS reporting
• Reporting
• Excel
• MS Office
• PowerPoint
• SOP writing
• Any graduate

Good to have

• Process improvement
• Performance management
• Employee engagement