Team Lead

About the role

WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.

What you'll do

• Serve as a subject matter expert with deep knowledge of team-specific tools, workflows, and policies, acting as the liaison between management and operators
• Oversee execution of core teamwork orders and provide accurate reporting on progress and outcomes
• Lead and manage a team of operators, driving performance to meet defined SLAs
• Ensure delivery of project requirements, expectations, and timelines in alignment with customer priorities
• Assign daily tasks to operators based on project deadlines and client priorities

What you need

• 24–48 yrs of experience
• Stakeholder management
• Excel
• Process improvement
• Performance management
• Root cause analysis
• Change management
• Any graduate

Good to have

• Employee engagement