Team Leader - Backend

Tata Teleservices Career Portal·Hyderabad

Pay not stated6–12 yrsFull-time

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About the role

Team Leader - Backend at Tata Teleservices Career Portal. Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined….

What you'll do

Responsible for handling teams in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products (including all KRAs and KPIs defined…
Handling of escalations on Voice & Data products
Keeping the team continually motivated in achieving the team goals
Developing a strong bonding between the members in the team so that they can share the same collective goal
Creating an environment of collecting, sharing and implementing of customer feedback