Team Leader

About the role

As the Team Leader, you will play a crucial role in driving the success and growth of our customer care team. Your primary responsibility will be to lead and guide a team of Customer Care Executives, ensuring they deliver high-quality service and meet customer expectations. Lead and manage a team of Customer Care Executives, providing guidance and support.

What you'll do

• Play a crucial role in driving the success and growth of our customer care team
• Be responsible for the overall performance and development of your team, creating a positive and productive work environment
• Lead and manage a team of Customer Care Executives, providing guidance and support
• Ensure the team delivers exceptional customer service and meets performance targets
• Handle complex customer inquiries and escalate issues as needed

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate