Team Leader

About the role

As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to ensure our customers receive the highest level of support and satisfaction. You will be the first point of contact for customers, handling inquiries, providing information, and resolving complaints efficiently.

What you'll do

• Play a vital role in our customer service operations
• Be the first point of contact for customers, handling inquiries, providing information, and resolving complaints efficiently
• Act as the primary point of contact for customers, ensuring a seamless and positive experience
• Handle customer inquiries and provide accurate information via phone, email, and chat
• Lead and motivate a team of customer service representatives, providing guidance and support

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Diploma