Team Leader

About the role

As a Team Leader, you will be the front-line representative for our customers, providing exceptional service and support. Your role is crucial in maintaining customer satisfaction and ensuring a positive brand image. You will lead and guide a team of customer service representatives, offering them support and training to enhance their performance.

What you'll do

• Be the front-line representative for our customers, providing exceptional service and support
• Lead and guide a team of customer service representatives, offering them support and training to enhance their performance
• Act as the primary point of contact for customers, ensuring a seamless and positive experience
• Handle customer inquiries and complaints via various channels, including phone, email, and chat
• Provide accurate and timely information to customers, resolving their queries effectively

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• Communication
• Any graduate