Team Leader

About the role

As a Team Leader, you will play a crucial role in our customer-centric approach. Your primary responsibility is to oversee and guide a team of customer support representatives, ensuring they deliver exceptional service and meet our high standards. You will be the primary point of contact for customers, handling complex inquiries, resolving complaints, and providing accurate information via various channels.

What you'll do

• Play a crucial role in our customer-centric approach
• Be the primary point of contact for customers, handling complex inquiries, resolving complaints, and providing accurate information via various channels
• Lead and motivate a team of customer support representatives, fostering a positive and productive work environment
• Ensure the team delivers high-quality customer service, meeting and exceeding customer expectations
• Handle complex customer inquiries and complaints, providing timely and accurate resolutions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Communication
• Any graduate