Team Leader

About the role

As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to act as a key point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and efficiently. Your expertise in customer service will be instrumental in maintaining and enhancing our company's reputation for excellence.

What you'll do

• Play a vital role in our customer service operations
• Lead and guide a team of customer service representatives, fostering a positive and productive work environment
• Lead and manage a team of customer service representatives, providing guidance and support
• Act as the primary point of contact for customers, ensuring a high level of service and satisfaction
• Handle customer inquiries and complaints via phone, email, and chat, providing accurate and timely responses

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• MS Office
• Data privacy
• Learning and development
• Problem solving
• BBA