Team Leader

About the role

As the Team Leader, you will play a crucial role in managing and developing a high-performing team. Your responsibilities will include overseeing daily operations, providing guidance and support to team members, and ensuring the delivery of exceptional customer service. You will also collaborate with other departments to streamline processes and enhance overall efficiency.

What you'll do

• Play a crucial role in managing and developing a high-performing team
• Also collaborate with other departments to streamline processes and enhance overall efficiency
• Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient workflow and timely resolution of customer inquiries
• Monitor and evaluate team performance, identifying areas for improvement and implementing strategies to enhance productivity

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate