Team Leader

About the role

As the Team Leader, you will play a crucial role in managing and guiding a team of professionals. Your responsibilities will include overseeing daily operations, ensuring high-quality customer service, and implementing strategies to enhance team performance. You will collaborate closely with other departments and stakeholders to align with company goals and objectives.

What you'll do

• Play a crucial role in managing and guiding a team of professionals
• Collaborate closely with other departments and stakeholders to align with company goals and objectives
• Lead and motivate a team of customer service representatives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests
• Implement and maintain quality assurance processes to ensure consistent and high-quality customer interactions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• BBA