Team Leader

About the role

As the Team Leader, you will play a crucial role in guiding and developing a team of Customer Care Executives (CCEs). Your primary responsibility is to ensure the team provides an exceptional customer experience, handles inquiries, and resolves complaints effectively. You will be a key driver in maintaining high customer satisfaction and loyalty.

What you'll do

• Play a crucial role in guiding and developing a team of Customer Care Executives (CCEs)
• Be a key driver in maintaining high customer satisfaction and loyalty
• Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
• Oversee and manage the daily operations of the CCE team, ensuring efficient workflow and timely response to customer inquiries
• Handle complex customer complaints and escalations, ensuring prompt and satisfactory resolutions

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Any graduate