Team Leader

About the role

As a Team Leader, you will play a crucial role in managing and guiding a team of customer service representatives. Your primary focus will be on ensuring the team's performance, productivity, and adherence to quality standards. Lead and motivate a team of customer service representatives, fostering a positive and collaborative work culture.

What you'll do

• Play a crucial role in managing and guiding a team of customer service representatives
• Be responsible for creating a positive and collaborative work environment, fostering a culture of continuous improvement, and driving the team towards achieving its goals
• Lead and motivate a team of customer service representatives, fostering a positive and collaborative work culture
• Ensure efficient and effective team operations, optimizing processes, and enhancing productivity
• Monitor and evaluate team performance, providing regular feedback and coaching to enhance individual and team performance

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Any graduate