Team Leader

About the role

As a Team Leader, you will play a vital role in our customer service operations. Your primary responsibility is to oversee and guide a team of customer support representatives, ensuring they deliver exceptional service to our clients. You will be the primary point of contact for customers, handling inquiries, providing information, and resolving complaints across various channels, including phone, email, and chat.

What you'll do

• Play a vital role in our customer service operations
• Be the primary point of contact for customers, handling inquiries, providing information, and resolving complaints across various channels, including phone, email
• Lead and motivate a team of customer support representatives, fostering a positive and productive work environment
• Act as the primary point of contact for customers, ensuring prompt and accurate responses to inquiries and complaints
• Handle complex customer issues and escalations, providing effective solutions and maintaining a high level of customer satisfaction

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Data privacy
• Communication
• Any graduate