Clerical Support Executive
Workers Town·Lucknow
- Can I apply
- Needs Diploma · 1–3 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Workers Town's own site
Early: posted 11 h ago on their own site
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About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable
What you'll do
- Lead, mentor, and manage a team of tele-callers to achieve daily, weekly, and monthly collection targets
- Monitor team performance and provide regular feedback and coaching
- Handle escalated customer cases and ensure timely resolution
- Track and report key metrics such as call productivity and promise-to-pay (PTP) conversions
- Ensure adherence to regulatory and internal compliance guidelines
What you need
- 20–30 yrs of experience
- CRM
- Communication
- Escalation handling
- Any graduate
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