Team Leader

About the role

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe. For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise.

What you'll do

• Set up new callers as per client requirement / interact with HR Department for new recruitment (new department)
• Supporting training team to hold back new associates for end-to-end sales process
• Conducting sessions on Improvement and sharing guidelines to improve & achieve the defined targets
• Ensure Staff is trained on product knowledge and provide details
• Handle escalated customer complaints where the Ops manager is not able to resolve the cases

What you need

• 20–30 yrs of experience
• CRM
• Sales
• Product knowledge
• Root cause analysis
• Any graduate