Team Leader

About the role

As the Team Leader, you will play a vital role in guiding and mentoring a team of CCEs. Your responsibilities will include overseeing daily operations, providing customer support, and ensuring the team's performance meets set standards. This role is crucial for maintaining a positive customer experience and driving the company's success.

What you'll do

• Play a vital role in guiding and mentoring a team of CCEs
• Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
• Oversee daily operations, ensuring efficient and effective customer support processes
• Handle complex customer inquiries and provide timely resolutions, maintaining high customer satisfaction
• Conduct regular performance evaluations and provide constructive feedback to team members

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Problem solving
• Any graduate