Team Leader

About the role

As a Team Leader, you will play a crucial role in our Collections | FOS department, acting as a key point of contact for customers. Your primary responsibility is to ensure high-quality service and customer satisfaction. You will lead and guide a team of Customer Relationship Executives (CREs), monitoring and improving their performance.

What you'll do

• Play a crucial role in our Collections | FOS department, acting as a key point of contact for customers
• Lead and guide a team of Customer Relationship Executives (CREs), monitoring and improving their performance
• Handle customer inquiries, resolve complaints, and provide accurate information via phone and chat
• Lead and motivate a team of Customer Relationship Executives (CREs)
• Monitor and evaluate CRE performance, providing constructive feedback and guidance

What you need

• 20–30 yrs of experience
• CRM
• Problem solving
• Any graduate