Team Leader

About the role

As a Team Leader, you will play a crucial role in managing and guiding a team of customer service professionals. Your primary focus will be to ensure the team's performance meets and exceeds expectations, providing excellent service to our clients. Lead and motivate a team of customer service representatives, ensuring high morale and performance.

What you'll do

• Play a crucial role in managing and guiding a team of customer service professionals
• Be responsible for creating a positive and productive work environment, fostering a culture of collaboration and continuous learning
• Lead and motivate a team of customer service representatives, ensuring high morale and performance
• Oversee daily operations, monitor performance metrics, and implement strategies to improve efficiency
• Handle customer escalations and provide timely, effective solutions, maintaining a high level of customer satisfaction

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Escalation handling
• Problem solving
• Any graduate