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Team Leader

Career Site·Thane, Mumbai

Pay not stated3–6 yrsFull-time
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About the role

As the Team Leader, you will play a crucial role in guiding and developing a team of Customer Care Executives (CCEs). CCEs are the front-line representatives, responsible for delivering exceptional customer service and support. Your primary focus will be to ensure the team's effectiveness, efficiency, and adherence to company standards and best practices.

What you'll do

  • Play a crucial role in guiding and developing a team of Customer Care Executives (CCEs)
  • Responsible for delivering exceptional customer service and support
  • Ensure the team maintains a high level of customer satisfaction by promptly and effectively resolving customer inquiries and complaints
  • Monitor and analyze team performance, identifying areas for improvement and implementing strategies to enhance productivity
  • Conduct regular team meetings to discuss performance, provide feedback, and address any concerns or challenges

What you need

  • 3–6 yrs of experience
  • CRM
  • Customer service
  • Communication
  • Any graduate

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