Team Leader

About the role

As the Team Leader, you will play a vital role in driving the success of our customer care operations. Your primary responsibility will be to manage and guide a team of CCEs, ensuring they deliver exceptional customer service and meet the company's standards. You will be the key point of contact for your team, providing support, training, and performance management.

What you'll do

• Play a vital role in driving the success of our customer care operations
• Be the key point of contact for your team, providing support, training, and performance management
• Collaborate with other departments to align strategies and improve overall customer satisfaction
• Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
• Ensure the team provides timely and accurate responses to customer inquiries, resolving issues effectively

What you need

• 3–6 yrs of experience
• CRM
• Customer service
• Escalation handling
• Performance management
• Problem solving
• BBA