Team Leader Collections

About the role

This position requires excellent communication skills and the ability to work shifts. Manage a team of customer care executives, motivate and guide them to ensure high performance. Handle customer inquiries and complaints, finding solutions and providing exceptional service. Ensure all customer interactions are of high quality and provide accurate information to customers.

What you'll do

• Manage a team of customer care executives, motivate and guide them to ensure high performance
• Handle customer inquiries and complaints, finding solutions and providing exceptional service
• Ensure all customer interactions are of high quality and provide accurate information to customers
• Work closely with the management team to improve team productivity and efficiency
• Monitor team performance, identify areas for improvement, and initiate necessary actions for enhancement

What you need

• 20–30 yrs of experience
• Collections
• Customer service
• MS Office
• Communication
• Any graduate