Team Leader Collections

About the role

As the Team Leader Collections, you will play a crucial role in managing and guiding a team of Customer Care Executives. Your primary focus will be to oversee the collections process, ensuring timely and accurate resolution of customer inquiries and complaints. Additionally, you will collaborate closely with other departments to align collections strategies with the overall business objectives.

What you'll do

• Play a crucial role in managing and guiding a team of Customer Care Executives
• Be responsible for creating a positive and supportive work environment, fostering a culture of collaboration and continuous improvement
• Collaborate closely with other departments to align collections strategies with the overall business objectives
• Lead and mentor a team of Customer Care Executives, providing guidance and support to ensure high-quality customer service
• Oversee the collections process, including handling customer inquiries, resolving complaints, and providing accurate information

What you need

• 20–30 yrs of experience
• Collections
• CRM
• Customer service
• Sales
• Problem solving
• Any graduate