Team Leader

Concentrix Daksh Services·Gurugram

Pay not stated2–4 yrsFull-time

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About the role

Team Leader at Concentrix Daksh Services. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and….

What you'll do

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and…
Regularly impart effective coaching to team members, ensuring consistent high performance delivery
Identify performance related issues, develop an action plan for improvement and implement corrective actions
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates